Privacy Policy

Welcome to PoolStore.ae, an eCommerce platform owned and operated by MAK Pools & Gardens LLC – P.O. Box 2969, Dubai, UAE.

All our website's data processing and operations, including our Privacy Policy and data protection, is managed and overseen by Zoho Corporation.

This Privacy Policy for Poolstore (“Company”, “we”, “us” or “our”) describes how we collect, share, and store your information. By using our services, you agree to the terms of this policy. We understand that your privacy is of the utmost importance, so we ensure that all the information you provide us is kept secure and confidential.

How We Collect Your Personal Information

We collect your personal information through the registration process when you sign up, place an order, or when you contact us with a query. We may also use cookies to collect information about your browsing behavior and preferences, in order to personalize your shopping experience and improve our website. The information we collect includes your name, email address, billing address, shipping address, and mobile number. We do not share any credit/debit card details and personally identifiable information with third parties.

How Your Information is Used

Our primary goal in collecting information is to provide you with an enhanced experience when using the platform. We may use your IP address for diagnostic purposes. We may also occasionally send you service-related announcements that cannot be opted out of.

How We Will Protect Your Information

We make your information security a top priority. Information we collect is securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls, and SSL (Secure Socket Layers) to protect your information. However, it's important to note that no system is immune to breaches, and we cannot guarantee absolute security for our database or the uninterrupted transmission of information over the Internet.

To Whom Do We Share Your Information

We may share your details with our business partners, affiliate companies, or other entities under common control with us. In certain events, such as mergers or acquisitions, your information may be shared with involved parties.

Our website uses cookies to enhance your browsing experience on PoolStore.ae. These cookies are essential for the proper functioning of the website and help us analyze site traffic. By continuing to use our site, you consent to the use of these cookies.

Our Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share aggregated and non-identifying information with third parties for analysis and targeted advertising. We may also provide your information to trusted entities for offering goods or services we believe may interest you. We may disclose your information as necessary to respond to claims and legal processes, protect our rights and the rights of third parties, and ensure public safety. This includes sharing information with authorized parties when necessary.

Social Media and Widget

Our website may include social media features and widgets that collect your IP address and browsing information. Your interactions with these features are governed by the Privacy Policy of the company providing them.

Access to Personal Information

If your information changes, or if you no longer desire our service, kindly get in touch with us at sales@poolstore.ae. We will respond to your request within 30 days. We will retain your information as long as your account is active, and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes in Privacy Policies

We reserve the right to update or modify the Privacy Policy to ensure it meets the requirements and standards. Please note our terms and conditions are subject to change without notice. An updated and effective version is always available on our website.

By using our services, you agree to the terms of this Privacy Policy.

For questions or concerns regarding our Privacy Policy, please contact us at sales@poolstore.ae

* E&OE *